HB 3981 establishes the Case Assistance Affiliate Program, which allows managed care organizations (MCOs) and dental maintenance organizations (DMOs) to provide case assistance services for Medicaid and the Children's Health Insurance Program (CHIP) enrollees. The program enables MCOs and DMOs to assist clients with applying for and managing benefits in Medicaid and CHIP, including financial and nutritional assistance programs. The bill mandates the creation of a training and certification process for case assistants and program managers. However, it prohibits case assistance affiliates from providing plan selection guidance to prevent conflicts of interest​.