HB 4990 enhances public access to government records by requiring the Texas Attorney General's Office to operate an open records hotline for public inquiries about Texas’ Public Information Act. It also establishes a formal complaint process for requestors who believe a government agency has failed to provide requested information and requires the Attorney General to issue a ruling within 20 business days. Additionally, the bill shortens the response time for government agencies disputing excessive public records charges from 10 to 5 business days​.