Principle Criteria
Free Enterprise
Property Rights
Personal Responsibility
Limited Government
Individual Liberty
Digest
SB 2909 introduces new performance measures for Texas Health and Human Services call centers. It mandates tracking and reporting of call resolution rates, call abandonment rates, hold times, and customer satisfaction. The goal is to improve efficiency and effectiveness in handling service-related calls​.
Author (1)
Borris Miles
Contact the Author
Sen. Borris Miles
Capitol Phone:
(512) 463-0113
Capitol Office:
CAP 3E.12
E-Mail:
