HB 284 establishes an ombudsman role for parents of children enrolled in Texas public schools. The ombudsman, appointed by the State Board of Education, serves as a neutral advocate to assist parents in handling complaints related to the Texas Education Agency (TEA), school districts, or open-enrollment charter schools. Key responsibilities include receiving and investigating complaints, providing guidance to parents on complaint processes, identifying systemic issues for agency review, and reporting investigation results to parents. Additionally, the bill protects complainants and cooperating individuals from retaliation, mandates confidentiality of complaint information, and requires the ombudsman to file annual reports summarizing complaints, systemic trends, and corrective recommendations. The Act becomes effective on September 1, 2025​​.