HB 660 sets caseload limit goals for caseworkers in child and adult protective services. For example, child protective services investigators will aim to manage no more than 15 cases at a time, while foster care caseworkers are limited to 20 cases. The bill also establishes goals for reducing hotline call wait times and abandonment rates. Progress reports are required by December 2026 to assess whether these goals are being met. This legislation addresses ongoing concerns about overburdened caseworkers and aims to improve outcomes in protective services​.